Accessibility Services & Policies
PATRONS WHO ARE BLIND OR HAVE LOW VISION
Large Print Prompters
Text portions of The Prompter are available in large print format as a supplement to our regular program for selected performances. These Prompters are available by visiting the Customer Relations Desk, or in advance by calling 860.987.6000.
Volunteer program readers will be provided for persons with visual disabilities upon request.
PATRONS WHO ARE DEAF OR HARD OF HEARING
American Sign Language Interpreted Performances
Sign Language Interpretation is scheduled for the 2017-2018 Broadway Series on Sunday evenings at 6:30p.m. For more information, please contact the Accessibility Coordinator at firstname.lastname@example.org. To purchase tickets please send requests to email@example.com; 860.987.6097 (TTY); 860.987.5900 (VOICE).
Infrared Listening System
Headsets and neck induction loops are available at the Customer Relations Desk to assist with sound amplification and clarity. A driver’s license or other form of photo ID must be presented. Patrons bringing their own headset should make sure it functions at FM frequency 2.3 MHz.
TDD/TTY - 860.987.6097
Our Box Office is equipped with a Telecommunications Device for the Deaf (TDD)/Tele-Typewriter (TTY) to provide information and for the purchase of tickets. In addition, a TDD/TTY equipped pay phone is located in our Box Office lobby.
PATRONS WHO NEED MOBILITY ACCESS
NOTE: Due to construction in the area, please be aware that Accessible Parking adjustments have been made.
Accessible parking is now located on the west corner of the Capitol Ave. and West St. intersection. Signage on the North side of Capitol Avenue will direct patrons displaying a valid accessible parking placard to spaces in this lot. Spaces are available on a first-come, first-served basis. Valet parking is also available for most evening and weekend performances on Capitol Ave. at a cost of $12.00 per vehicle.
The Mortensen Hall and Belding Theater have wheelchair accessible locations where patrons may remain in their wheelchairs. In Mortensen Hall, wheelchair accessible locations are available on the orchestra level only. The balcony and mezzanine levels are not accessible. Due to the high demand of accessible seat locations in both venues, The Bushnell cannot accommodate patrons who arrive with tickets in non-accessible seats expecting to be seated elsewhere. Wheelchair accessible seating may be purchased by phone, in person, or online. Please inform the Box Office of any accessibility needs when purchasing tickets.
Mobility aids that cannot be stored safely within the patron's seating area will be stored outside the theater as close as possible to the patron's seat.
It is recommended that patrons who use wheelchairs bring a companion to assist them in maneuvering the wheelchair around The Bushnell.
Please contact The Bushnell Box Office at 860-987-5900 with questions or for appropriate seating options for both the Mortensen and Belding Theaters.
The main entrance for The Bushnell is fully accessible and is located on Capitol Avenue, through the Box Office lobby. An accessible entrance is also located on Trinity Street at the West Marquee. The Bushnell is equipped with ramps as well as elevators that operate between the orchestra, mezzanine, and balcony levels of the theater.
The Bushnell is equipped with accessible restrooms on most levels of the facility. There are two family accessible restrooms within the facility, located off the Grand Foyer in the East Marquee hallway, and on the third level of the Belding Theater.
Emergency Evacuation Assistance
Bushnell employees and volunteers have been trained in proper procedures for emergency evacuation situations and are responsible to assist patrons who have mobility disabilities to specific locations.
SENSORY FRIENDLY PERFORMANCE
Sensory-friendly performances are designed to create a performing arts experience that is welcoming to all families and friends with children or adults who are diagnosed with an autism spectrum disorder or other sensitivity issues.
Slight adjustments to the production are made and accommodations for these performances will include:
- Lower sound level, especially for startling or loud sounds;
- Lights remain on at a low level in the theater during the performance;
- A reduction of strobe lighting or lighting focused on the audience;
- Patrons are free to talk and leave their seats during the performance;
- Designated quiet areas within the theater, staffed with autism specialists;
- Space throughout the theater for standing and movement;
- Limited crowds and visitors at the The Bushnell during the day and timing of the performance; and
- Bushnell staff and volunteers trained to be inviting and accommodating to families' needs.
Resource materials will be available to families on The Bushnell’s website at least one week prior to each Sensory Friendly performance to assist in preparing for their visit. In addition, a “meet your seat” opportunity will be offered prior to the performance so that families may have the opportunity to visit the theater space in advance of their visit.
Accessible bars are located on most levels of the facility. The cafe located in the Box Office Lobby is accessible as well.
The Bushnell understands that many guests are allergic or sensitive to chemicals in aftershaves, colognes, and perfumes. The Bushnell requests that patrons refrain from wearing artificial scents of any kind when attending performances.
Although animals are not allowed within the facility, service animals, limited to dogs and miniature horses are welcome inside The Bushnell and must remain on a leash or in a harness at all times. If you intend to bring a service animal to an event, please notify your ticket representative at the time of purchase so that an appropriate seat may be purchased for you.