Accessibility Services & Policies
Parking: Please look for prominently displayed signage off of Capitol Avenue that will direct patrons displaying a valid accessible parking permit to spaces. Spaces are available on a first-come, first-served basis. Valet parking is also available for most evening and weekend performances on Capitol Avenue at a cost of $12.00 per vehicle.
Entrances: The main entrance for The Bushnell is fully accessible and is located on Capitol Avenue, through the Box Office lobby. An accessible entrance is also located on Trinity Street at the West Marquee. The Bushnell is equipped with ramps as well as elevators that operate between the orchestra, mezzanine, and balcony levels of the theaters.
Restrooms: Accessible restrooms can be found on most levels of the facility: there are two family accessible restrooms located off the Grand Foyer in the East Marquee hallway, and on the third level of the Belding Theater.
Beverage Meal Services: Accessible bars are located on most levels of the facility and the cafe in the Box Office Lobby is accessible as well.
Emergency Evacuation Assistance: Bushnell employees and volunteers have been trained in proper procedures for emergency evacuation situations and are responsible to assist patrons who have mobility disabilities to specific locations.
Wheelchair Accessibility Tour: Take a virtual tour to help prepare you on where to go when you visit The Bushnell!
The Mortensen Hall and Belding Theater have wheelchair accessible locations where patrons may remain in their wheelchairs.
Mortensen Hall: wheelchair accessible locations are available on the orchestra level only.
Belding Theater: wheelchair accessible locations are available on both orchestra and mezzanine levels.
Due to the high demand of accessible seat locations in both venues, The Bushnell cannot accommodate patrons who arrive with tickets in non-accessible seats expecting to be seated elsewhere.
How To Purchase Accessible Tickets: Wheelchair accessible seating may be purchased by phone, in person, or online. Please inform the Box Office of any accessibility needs when purchasing tickets. Mobility aids that cannot be stored safely within the patron's seating area will be stored outside the theater as close as possible to the patron's seat. It is recommended that patrons who use wheelchairs bring a companion to assist them in maneuvering the wheelchair around The Bushnell. Please contact The Bushnell Box Office at 860-987-5900 with questions or for appropriate seating options for both the Mortensen and Belding Theaters.
TDD/TTY: TELEPHONE TYPEWRITER - (860) 987-6097
Our Box Office is equipped with a Telecommunications Device for the Deaf (TDD)/Tele-Typewriter (TTY) to provide information and for the purchase of tickets. In addition, a TDD/TTY equipped pay phone is located in our Box Office lobby.
ILS: INFRARED LISTENING SYSTEM DEVICES
Headsets and neck induction loops are available at the Customer Relations Desk to assist with sound amplification and clarity. A driver’s license or other form of photo ID must be presented. Patrons bringing their own headset should make sure it functions at FM frequency 2.3 MHz.
Braille messaging is available throughout the building. For assitance or more information, please contact the Accessibility Coordinator at firstname.lastname@example.org. To purchase tickets, please send requests to email@example.com; (860) 987-6097 (TTY); (860) 987-5900 (VOICE).
Text portions of The Prompter are available in large print format as a supplement to our regular program for selected performances. These Prompters are available by visiting the Customer Relations Desk, or in advance by calling 860.987.6000.
ASL: AMERICAN SIGN LANGUAGE
Sign Language Interpretation is scheduled for the 2019-2020 Broadway Series and Encore Series on Sunday evenings at 6:30pm in addition to other select performances. For more information, please contact the Accessibility Coordinator at firstname.lastname@example.org. To purchase tickets, please send requests to email@example.com; (860) 987-6097 (TTY); (860) 987-5900 (VOICE).
Relaxed performances and events are designed to create a performing arts experience that is welcoming to all families and friends with children or adults who are diagnosed with an autism spectrum disorder or other sensitivity issues.
To prepare for your visit to The Bushnell, review our FAQ and see upcoming Sensory-Friendly/Relaxed shows.
Volunteer program readers will be provided for persons with visual disabilities upon request.
Although animals are not allowed within the facility, certified-trained Service Animals as allowed by law are permitted. If you intend to bring a service animal to an event, please notify your ticket representative at the time of purchase so that an appropriate seat may be purchased for you.