Position Title: House Manager (Part-time)
Hours: Approx. 20 hours/week; includes evenings & weekends, some weekday daytime hours
Broad Functions:
Assists in on-site event management for all patron/public areas with attention to excellence in customer service (Internal and external), community building and patron safety/security.
Duties and Responsibilities:
- - Supervises Floor Directors/Customer Relations Assistants/Volunteers during events (motivates, promotes safe and healthy environment, communicates upwardly for discipline and recognition).
- - Communicates with Patron Services Manager, Front of House Manager and Senior Coordinator Volunteer Services regarding interaction with volunteers (i.e. ongoing training, changes to policies and procedure, kudos).
- - Serves as customer service liaison, using Box Office and Customer Relations resources appropriately.
- - Supports the Event Services department by providing on-site reception and greeting services.
- - Communicates and implements house opening, curtain rising/holding and evacuation situations to all Front of House staff. Coordinates the house opening with the appropriate head carpenter.
- - Communicates with building operations management for facility related problems.
- - Files appropriate event documentation. Provides ongoing communication to Patron Services Manager and Front of House Manager.
- - Protects the overall safety and security of the facility and all patrons by reporting and addressing suspicious or dangerous activity, using security staff as necessary
- - Stays informed and educated on policy and procedural changes through attendance at mandatory quarterly Front of House meetings and regular e-mail communications.
- - Performs other duties as assigned.
Education and Experience:
- - College degree and 2-3 years of related experience and/or training preferred
- - Experience in performing arts or entertainment a plus
- - Bi-lingual English/Spanish a plus
Situational
Possess current certification (or willing to be trained) in CPR, AED and First Aid. Designated uniform consists of black slacks/ skirt and white shirt with blazer and necktie/scarf. The blazer and necktie/scarf will be provided by The Bushnell and must be returned to The Bushnell upon termination of employment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to sit and stand and may be required to visit other work areas. While performing the duties of this job, the employee is required to talk and/or listen. The employee must have the ability to maneuver around the facilities. The employee may be required to use computers, keyboards, telephones, and other office equipment. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. May be required to read a high volume of written materials and a computer screen. Must have the ability to coordinate several activities simultaneously. Is required to be able to handle stressful situations in a calm, professional manner. The employee may occasionally lift and/or move up to 30 lbs and must be able to stand for up to 4 hours.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. During certain events, considerable movement around the facility, exposure to crowds and loud noise may be encountered.
Equal Employment Opportunity
The Bushnell strives to build and sustain an equitable and inclusive work environment where cultural diversity is celebrated and valued. We believe that a diverse workforce, reflective of the communities we serve, helps us become a stronger community partner. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, or gender identity.
Interested Parties: Please submit cover letter and resume to jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer proud to serve Connecticut and its citizens.