Position Title: Floor Director (Part-time)
Hours: Approx. 15 hours/week; includes evenings & weekends, some weekday daytime hours
Broad Functions:
Supervises volunteer ushers. Assists House Managers and Patron Services Managers while continuing to focus on excellent internal and external customer service.
Duties and Responsibilities:
- - Supervises, trains and motivates the volunteer ushers assigned to their area. Takes necessary steps to engage the volunteers and clarifies the role and expectations of the volunteers in cooperation with the House Managers.
- - Punches in, ready to work, in designated uniform, at the scheduled arrival time.
- - Directs patrons to the proper aisle and usher that will assist the patron to their seat.
- - Ensures that a proper number of prompters are available for their assigned area and assists in stuffing them or coordinating the stuffing of prompters as needed. Directs and assists volunteers in the stuffing of prompters.
- - Directs and assists volunteers with Ticket Scanning procedures as assigned.
- - Enforces any seating holds in accordance with the performance company’s mandates and is responsible for making this hold as pleasant of an experience for the patron as possible (offer a prompter, explain the reason for a hold, etc.) Engages volunteer ushers’ support and assistance in enforcing holds.
- - Handles patron problems such as duplicate seating, as well as patron complaints, in accordance with Bushnell policy.
- - Handles accident situations, using first aid if necessary, and securing as much information as possible. Notifies Patron Services Manager for assistance.
- - Takes an integral part in emergency evacuation procedures.
- - Aids in the security of the hall (e.g., keeps patrons from standing in the aisle or on seats, etc.).
- - Fills out all necessary floor report forms and turns in to Patron Services Manager at the end of the event.
- - Collects all lost articles found by the ushers and turns them in to the House Manager at the end of the event.
- - Closes their area after a performance by verifying that there are no patrons on the floor, either in the seating area, bathrooms, or elsewhere on the floor.
- - Responsible for peer training as applicable.
- - Covers the Customer Relations desk as needed.
- - Responds to all patron questions and inquiries regarding The Bushnell.
- - Handles all patron issues and strives to resolve issues with staff assistance from the Box Office and the Front of House staff. Documents issues and fills out proper paperwork.
- - Assists with ticket scanning.
- - Stays informed and educated on policy and procedural changes through attendance at mandatory quarterly Front of House meetings and regular e-mail communications.
- - Performs other duties as assigned.
Education and Experience:
- - College degree and 2-3 years of related experience and/or training preferred
- - Experience in performing arts or entertainment a plus
- - Bi-lingual English/Spanish a plus
Situational
Possess current certification (or willing to be trained) in CPR, AED and First Aid. Designated uniform consists of black slacks/ skirt and white shirt with blazer and necktie/scarf. The blazer and necktie/scarf will be provided by The Bushnell and must be returned to The Bushnell upon termination of employment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to sit and stand and may be required to visit other work areas. While performing the duties of this job, the employee is required to talk and/or listen. The employee must have the ability to maneuver around the facilities. The employee may be required to use computers, keyboards, telephones, and other office equipment. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. May be required to read a high volume of written materials and a computer screen. Must have the ability to coordinate several activities simultaneously. Is required to be able to handle stressful situations in a calm, professional manner. The employee may occasionally lift and/or move up to 30 lbs and must be able to stand for up to 4 hours.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. During certain events, considerable movement around the facility, exposure to crowds and loud noise may be encountered.
Equal Employment Opportunity
The Bushnell strives to build and sustain an equitable and inclusive work environment where cultural diversity is celebrated and valued. We believe that a diverse workforce, reflective of the communities we serve, helps us become a stronger community partner. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, or gender identity.
Interested Parties: Please submit cover letter and resume to jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer proud to serve Connecticut and its citizens.