CAREER OPPORTUNITIES
About The Bushnell
The Bushnell is more than just a building, or a place to “see a show” — it is a vibrant organization that draws upon a rich, 91-year history, while navigating an exciting course for the future. Led by a CEO with an entrepreneurial spirit and great vision, we are constantly looking for new ways to expand the scope of our work, whether it's through dynamic programming, collaborating on a plan to develop our neighborhood or building upon our 30-year-old education program, which reaches 15,000 students in Greater Hartford annually. As the largest arts organization in Connecticut, The Bushnell is an essential part of the fabric of Hartford, serving as both a cultural beacon and an economic development leader. Our staff embodies this sense of pride and commitment to the community and are encouraged to share new ideas for the betterment of the patron experience, the growth of the institution, and the community we serve.
Diversity and Inclusion
At The Bushnell Center for the Performing Arts, we celebrate and foster inclusion through the unique attributes, characteristics, abilities, and perspectives of all individuals. As part of our core mission, we are dedicated to creating a diverse and inclusive cultural campus that reflects our commitment to an environment where everyone feels welcomed, valued, and included, onstage and off. This sense of belonging empowers individuals and unites communities by creating mutual respect and appreciation. The Bushnell is committed to creating a diverse, equitable, and inclusive work environment, and strongly encourages BIPOC, members of the LGBTQ+ community, immigrants, and differently-abled candidates to apply. Bi-Lingual or Fluent in Spanish desired.
Open positions: Floor Director (Part-time); House Manager (Part-time)
► Learn about internship opportunities at The Bushnell.
Interested Candidates should apply to jobs@bushnell.org
Please submit resumes to:
The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org
Floor Director (Part-time)
Approx. 15 hours/week; includes evenings & weekends, some weekday daytime hours
Broad Function
Supervises volunteer ushers. Assists House Managers and Patron Services Managers while continuing to focus on excellent internal and external customer service.
Duties and Responsibilities
· Supervises, trains and motivates the volunteer ushers assigned to their area. Takes necessary steps to engage the volunteers and clarifies the role and expectations of the volunteers in cooperation with the House Managers.
· Punches in, ready to work, in designated uniform, at the scheduled arrival time.
· Directs patrons to the proper aisle and usher that will assist the patron to their seat.
· Ensures that a proper number of prompters are available for their assigned area and assists in stuffing them or coordinating the stuffing of prompters as needed. Directs and assists volunteers in the stuffing of prompters.
· Directs and assists volunteers with Ticket Scanning procedures as assigned.
· Enforces any seating holds in accordance with the performance company’s mandates and is responsible for making this hold as pleasant of an experience for the patron as possible (offer a prompter, explain the reason for a hold, etc.) Engages volunteer ushers’ support and assistance in enforcing holds.
· Handles patron problems such as duplicate seating, as well as patron complaints, in accordance with Bushnell policy.
· Handles accident situations, using first aid if necessary, and securing as much information as possible. Notifies Patron Services Manager for assistance.
· Takes an integral part in emergency evacuation procedures.
· Aids in the security of the hall (e.g., keeps patrons from standing in the aisle or on seats, etc.).
· Fills out all necessary floor report forms and turns in to Patron Services Manager at the end of the event.
· Collects all lost articles found by the ushers and turns them in to the House Manager at the end of the event.
· Closes their area after a performance by verifying that there are no patrons on the floor, either in the seating area, bathrooms, or elsewhere on the floor.
· Responsible for peer training as applicable.
· Covers the Customer Relations desk as needed.
· Responds to all patron questions and inquiries regarding The Bushnell.
· Handles all patron issues and strives to resolve issues with staff assistance from the Box Office and the Front of House staff. Documents issues and fills out proper paperwork.
· Assists with ticket scanning.
· Stays informed and educated on policy and procedural changes through attendance at mandatory quarterly Front of House meetings and regular e-mail communications.
· Performs other duties as assigned.
Education and/or Experience
College degree and 2-3 years of related experience and/or training preferred
Experience in performing arts or entertainment a plus
Bi-lingual English/Spanish a plus
Situational
Possess current certification (or willing to be trained) in CPR, AED and First Aid. Designated uniform consists of black slacks/ skirt and white shirt with blazer and necktie/scarf. The blazer and necktie/scarf will be provided by The Bushnell and must be returned to The Bushnell upon termination of employment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to sit and stand and may be required to visit other work areas. While performing the duties of this job, the employee is required to talk and/or listen. The employee must have the ability to maneuver around the facilities. The employee may be required to use computers, keyboards, telephones, and other office equipment. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. May be required to read a high volume of written materials and a computer screen. Must have the ability to coordinate several activities simultaneously. Is required to be able to handle stressful situations in a calm, professional manner. The employee may occasionally lift and/or move up to 30 lbs and must be able to stand for up to 4 hours.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. During certain events, considerable movement around the facility, exposure to crowds and loud noise may be encountered.
Equal Employment Opportunity
The Bushnell strives to build and sustain an equitable and inclusive work environment where cultural diversity is celebrated and valued. We believe that a diverse workforce, reflective of the communities we serve, helps us become a stronger community partner. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, or gender identity.
Interested Candidates: Send resume to jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employers, proud to serve Connecticut and its citizens.
House Manager (Part-time)
Approx. 20 hours/week; includes evenings & weekends, some weekday daytime hours
Broad Function
Assists in on-site event management for all patron/public areas with attention to excellence in customer service (Internal and external), community building and patron safety/security.
Duties and Responsibilities
· Supervises Floor Directors/Customer Relations Assistants/Volunteers during events (motivates, promotes safe and healthy environment, communicates upwardly for discipline and recognition).
· Communicates with Patron Services Manager, Front of House Manager and Senior Coordinator Volunteer Services regarding interaction with volunteers (i.e. ongoing training, changes to policies and procedure, kudos).
· Serves as customer service liaison, using Box Office and Customer Relations resources appropriately.
· Supports the Event Services department by providing on-site reception and greeting services.
· Communicates and implements house opening, curtain rising/holding and evacuation situations to all Front of House staff. Coordinates the house opening with the appropriate head carpenter.
· Communicates with building operations management for facility related problems.
· Files appropriate event documentation. Provides ongoing communication to Patron Services Manager and Front of House Manager.
· Protects the overall safety and security of the facility and all patrons by reporting and addressing suspicious or dangerous activity, using security staff as necessary.
· Stays informed and educated on policy and procedural changes through attendance at mandatory quarterly Front of House meetings and regular e-mail communications.
· Performs other duties as assigned.
Education and/or Experience:
College degree and 2-3 years of related experience and/or training preferred
Experience in performing arts or entertainment a plus
Bi-lingual English/Spanish a plus
Situational
Possess current certification (or willing to be trained) in CPR, AED and First Aid. Designated uniform consists of black slacks/ skirt and white shirt with blazer and necktie/scarf. The blazer and necktie/scarf will be provided by The Bushnell and must be returned to The Bushnell upon termination of employment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to sit and stand and may be required to visit other work areas. While performing the duties of this job, the employee is required to talk and/or listen. The employee must have the ability to maneuver around the facilities. The employee may be required to use computers, keyboards, telephones, and other office equipment. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. May be required to read a high volume of written materials and a computer screen. Must have the ability to coordinate several activities simultaneously. Is required to be able to handle stressful situations in a calm, professional manner. The employee may occasionally lift and/or move up to 30 lbs and must be able to stand for up to 4 hours.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. During certain events, considerable movement around the facility, exposure to crowds and loud noise may be encountered.
Equal Employment Opportunity
The Bushnell strives to build and sustain an equitable and inclusive work environment where cultural diversity is celebrated and valued. We believe that a diverse workforce, reflective of the communities we serve, helps us become a stronger community partner. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, or gender identity.
Interested Candidates: Send resume to jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employers, proud to serve Connecticut and its citizens.
Equal Opportunity Employer
The Bushnell is an equal opportunity employer and complies with applicable federal and state fair employment practice laws. The Bushnell does not discriminate and will not tolerate discrimination against employees or applicants because of race, color, religious creed, age, gender, sexual orientation, marital status, veteran status, civil union status, genetic information, national origin, ancestry, present or past history of mental disorder, mental retardation or physical disability any other reason prohibited by any applicable law or regulation. Neither the Union nor the Employer will discriminate against any employee with regard to any term or condition of employment because of race, color, religious creed, age, gender, sexual orientation, marital status, veteran status, civil union status, genetic information, national origin, ancestry, present or past history of mental disorder, mental retardation, physical disability, or any other reason prohibited by any applicable law or regulation.