After purchasing tickets, you will receive one email with one link per event. All tickets for the same event will be in one link. 

Sign into your account from your smartphone and download tickets to your smartphone’s wallet for safekeeping, easy retrieval, and quick entry at the event. 

   1. Log in to your account from your smartphone.
   2. Go to the event for the tickets you want to download.
   3. Tap on the button: “Add to Apple Wallet” or “Save to G Pay”.
   4. Tap ADD when presented with your ticket. Make sure to add all tickets to your wallet.
   5. Go to your Wallet and your tickets will be there. 

We strongly encourage you to download your ticket to your mobile wallet in advance to save you time.  

 

Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the ticket so it displays on your smartphone. Tap your digital ticket using our new contactless pedestals. 

IMPORTANT: Do not screenshot or attempt to print mobile tickets. They are not compatible with our ticket scanners. Mobile tickets must be uploaded to a digital wallet. 

If you are arriving separately from the other members of your group, or if you are gifting tickets, please follow these steps: 

   1. Log in to your account from your smartphone. 
​   2. On the first page, tap on TRANSFER Tickets.  
   3. Select the events and tickets you want to transfer, then click CONTINUE.  
   4. Fill in the mobile phone number of the recipient  
   5. Tap TRANSFER TICKET and your tickets will be sent via text message  

You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process. Some restrictions may apply to transferring VIP experiences and special add-ons. 

When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.  

If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.  

   1. Tap on the link from your text message. 
   2. Tap ACCEPT TRANSFER—note that there is an expiration date to the transfer. 
   3. Log in to your account. 
   4. And you are done. Your new tickets are listed in your account and can be downloaded to your mobile wallet. 

If you do not have an account, you will be prompted to create one to complete the transfer and access your tickets. 

• The Bushnell uses the ticketing service, Paciolan. Tt activate your account, you will be asked to provide an email address. 

• A confirmation code will be sent to that email address. 

• Once you've entered the code, you will be prompted to create a new password.  

• Your account is now activated! 

• Note: Mobile users, open the activation link in a browser window outside your email app. If you are running into issues activating your account on your mobile device, try activating on a desktop computer or laptop.  

• Reminder: Your tickets must be downloaded to the digital wallet of your mobile device for entry into the theater. 

 

 

 

• For Broadway Subscription Shows: Subscribers are able to exchange into another subscriber-designated performance of the same title, when allowed. Tickets may not be exchanged into an entirely different title or refunded. 

• Single tickets can be exchanged for a $5.00 per ticket fee based on availability. There are no exchanges for non-subscriber/single tickets. 

• Exchange restrictions apply to transferred tickets. 

• All ticket sales are final

Unfortunately, Consignback is not available with our new ticketing system. We are searching for an alternate solution. Patrons will be notified if a new option for Consignback tickets becomes available. 

Yes. If you're having trouble using your gift card online, please contact the box office for assistance at 860.987.5900. 

Visit the Paciolan website for further details: https://www.paciolan.com/