Careers

Department:                Front of House
Reports To:                 Patron Services Manager
FLSA Status:               Non-Exempt, Hourly
Hours:                          Approx. 20 hours/week; includes evening and weekend hours, some weekday daytime hours

Broad Functions:

Serves as Customer Relations liaison to patrons during all events with attention to excellence in customer service (internal and external).  Coordinates distribution of the Infrared Listening System (ILS), and obtains or receives merchandise. 

General Duties and Responsibilities:

• Responds to all patron questions and inquiries regarding The Bushnell and our policies.
• Prepares and distributes Infrared Listening Systems (ILS) for all performances.  Cleans and maintains the ILS equipment and keeps them organized.
• Handles all patron issues and strives to resolve issues with assistance from the Box Office and the Front of House staff.  Documents issues and fills out proper paperwork.    
• Prepares and reports all ILS usage and deposits.
• Distributes literature: marketing materials, seating maps, information regarding history of the hall, local restaurant/hospitality information, accessibility information, and any other pertinent brochures.
• Stays informed and educated on policy and procedural changes through attendance at mandatory quarterly Front of House meetings and regular e-mail communications.
• Fulfills a scheduling requirement of at least two shifts per month.
• Performs other duties as assigned.

Education and/or Experience:

College degree and 2-3 years of related experience and/or training preferred

Experience in performing arts or entertainment a plus

Bi-lingual English/Spanish a plus

Situational:

Possess current certification (or willing to be trained) in CPR, AED and First Aid. Designated uniform consists of black slacks/ skirt and white shirt with blazer and necktie/scarf. The blazer and necktie/scarf will be provided by The Bushnell and must be returned to The Bushnell upon termination of employment.

The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

The Bushnell is a Not-For-Profit, Equal Opportunity Employers, proud to serve Connecticut and its citizens.

 

Department:              Education
Reports To:               Sr. Director of Education, Talent, and Business Development
Hours:                       37.5 hours/week; [will Include occasional evening and/or weekend hours, as needed] 
FLSA status:             Exempt [This is a one-year durational position with an annual performance review process]                

Broad Functions:

Provide a variety of support for onsite and offsite education department programming.

Duties and Responsibilities:

• Coordinate and assist department staff with talent development initiatives.
• Work with SVP and Sr. Director to gather, monitor, and organize evaluation information for consultants.
• Work with Development department on gathering program metrics for evaluation reports
• Work with the Sr. Director to implement the Play-based Learning pilot for specific schools, as needed.
• Organize, coordinate, and implement community programming onsite and offsite, as needed.
• Coordinate and assist the department with specific school-based services projects as assigned.
• Assist with the planning and implementation of special community events, e.g., Yandow Awards, Renzulli Academy, and others.
• Consistently and continuously identify and implement AI tools and emerging technologies that streamline workflows, enhance individual productivity, improve data analysis, and increase the overall efficiency and impact of organizational operations.
• Assist with general education initiatives and other duties as assigned.

Requirements:

• Must be able to accommodate a flexible work schedule which will include evenings and weekends.
• Proficient in Power Point, Excel and Word, Knowledge of Publisher or graphic design is a plus.
• Ability to work on different projects simultaneously and meet programmatic deadlines.

Education and/or Experience:

• College degree and knowledge of how a mission-based non-profit organization functions.  
• Experience in performing arts, theatrical production, entertainment, education, and community-based programming is preferred.
• Experience working with teachers, students, and administrators is a plus.
• Basic knowledge and experience with grant writing or working with a non-profit Development department, is preferred. 

Skills Desired:

• Excellent written, verbal, and interpersonal communication skills.
• A collaborative personality and a team player and builder are a must. 
• An outgoing individual, who conveys a positive, polished Bushnell image to the public. 
• A high-energy self-starter. 
• Innovative thinker who seeks to go above and beyond.
• Ability to write routine reports and business correspondences. 
• The ability to speak effectively before groups of customers or employees of an organization is a plus. 

Certificates, Licenses, Registrations:

Current driver's license

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and may occasionally lift and/or move up to 25 pounds and be able to stand for up to 4 hours.  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens.