Guest Services & Policies

GUEST SERVICES

View a detailed list of our accessibility resources.
Assistive listening devices, loops and headphones are available at our Customer Relations desk. These devices are complimentary and available for all Mortensen and Belding performances on a first come, first served basis. A photo ID must be presented. Click here for more details.
Download the Sennheiser MobileConnect App on your phone as another option for assistive listening. This app is complimentary and available for all Mortensen and Belding performances. Visit our Customer Relations desk or click here for more details.
Sensory bags and communication supports are available for all performances at our Customer Relations desk. The bags are complimentary and available for all performances on a first come, first served basis. A photo ID must be presented.
Accessible entrances are located at the far-left corner of Capitol Ave. for Mortensen Hall performances and through the box office for Belding Theater and Mortensen Hall performances.
Accessible restrooms are located throughout the venue. A family restroom is located on the 3rd floor of the Belding Theater lobbies.
Elevators are available for both theaters.
If you need specific ADA seating, please call the box office (860) 987-5900.
Volunteers are onsite to assist patrons with specific needs.

Booster seats are available at each seating level on a first-come, first-served basis.
A family restroom, equipped with a changing table, is located on the third level of Belding Theater.

During performances, the Concierge desk, located on the Promenade level, is open through the end of the show to assist you with everything from directions to cough drops. For assistance during business hours, call 860.987.6059.

View a full list of our security policies, including a list of prohibited items.
The safety and security of all Bushnell guests is a top priority.
All guests are strongly encouraged to arrive at least one hour before the show begins to allow time to park, go through security, and locate your seat.

The performance start time is printed on your ticket.
Lobbies open two (2) hours prior to most performance and theater seating begins approximately 30 minutes prior to each event start time.
The production company may require late arrivals to wait outside the theater doors until a designated break in the performance. For your convenience, closed circuit televisions are located in the lobbies.

Although animals are not allowed within the facility, trained Service Animals as allowed by law are permitted.
If you intend to bring a service animal to an event, please notify your ticket representative at the time of purchase so that an appropriate seat may be purchased for you.

Beverage services and snacks are available throughout The Bushnell’s lobbies. Light fare is available at The Bushnell’s Café, located in the Box Office. For additional options, please see The Bushnell’s Dining page.
Beverages are allowed into the theater on a show-by-show basis.

Contact Bushnell Security at 860.987.6061 to inquire about possible recovery of lost items. If you have lost an item while at an event, please see a Bushnell staff member for assistance.

Souvenirs are available in the lobby areas for select performances.
Show related merchandise is sold by the show’s producing organization and therefore The Bushnell is not responsible for defective merchandise.

Although animals are not allowed within the facility, trained Service Animals as allowed by law are permitted.
If you intend to bring a service animal to an event, please notify your ticket representative at the time of purchase so that an appropriate seat may be purchased for you.