Audio Description

Audio description is available for select Broadway performances and other performances by request. Audio description can enhance the theater experience for people who are blind or have low vision. The describer occasionally speaks "between the lines" to describe entrances, exits, and actions to people who cannot see them. Often, before the show and during intermission, a describer "sets up" for the performance by detailing the stage layout, props, characters, and costumes. This is a free service. Device reservations are first come, first served.

Patrons must pick up their device at Customer Relations and photo ID must be presented. We encourage patrons to bring their own headsets when possible. Headsets should have a standard 3.5mm aux jack.

To purchase tickets, please purchase online, email info@bushnell.org or call (860) 987-5900. For more information or to request this service, please contact the Accessibility Coordinator at info@bushnell.org.

Low vision seating: Seating in the front of the orchestra is reserved for patrons with low-vision for all performances. If that section is sold out but would like to utilize Audio Description, patrons can purchase tickets anywhere in the theater. Please contact the Box Office for availability at (860) 987-5900 or info@bushnell.org.

To enjoy Audio Description, patrons can:

1. Pick up a ListenTech Device and headset/earbuds at the Customer Relations Desk, where a photo ID must be presented. We encourage patrons to bring their own headsets that must have a standard 3.5mm aux jack.  Devices are first come, first served. If you have a cochlear implant or hearing aid with a Telecoil switch, please ask for a loop and make sure the switch is on.

2. Download the Sennheiser MobileConnect App to your personal phone, connect to the “Assistive Listening” Wi-Fi Network and enter the password heartheshow, and then select the Audio Description channel in the app (only for Audio Describer performances). You will need a Bluetooth enabled hearing device (hearing aid/cochlear implant/headphones) connected to your phone or wired headphones. For detailed instructions, please click here.

Please be clear when asking for what service you need. Pick up a device or get connected on the app early. The describer will “set the stage” about 20-25 minutes before the show and then during intermission.

For assistance at our venue, please visit our Customer Relations desk or see a Front of House Staff person in a grey blazer.

Touch Tours: 
Certain Broadway performances may have a Touch Tour before the Audio Described performance. Touch Tours are designed for patrons who are blind or have low-vision, where they can feel and get a description of props and/or costumes from that specific production. Touch Tour information will be posted in the Accessible Newsletter or on the Audio Description page. To sign up to receive the Accessibility Newsletter, please click here. You can also contact the Box Office to see if a show has a Touch Tour at (860) 987-5900 (M-F, 10am-5pm) or info@bushnell.org.

BRAILLE

There is a limited number of house braille programs for the select Audio Described Broadway performances. They can be picked up at the Customer Relations Desk. For assitance or more information, please contact the Accessibility Coordinator at info@bushnell.org. To purchase tickets, please send requests to info@bushnell.org; (860) 987-5900. Click here for the list of Audio Described performances.

Access digital versions of Broadway prompters to be used with a screen reader here or via QR codes located at The Customer Relations Desk and on signage throughout the building. Prompters are added the day of the performance.

LARGE PRINT

Text portions of The Prompter are available in large print format as a supplement to our regular program for Broadway performances. These Prompters are available by visiting the Customer Relations Desk, or in advance by contacting ontact the Accessibility Coordinator at info@bushnell.org or 860.987.5900.

Access digital versions of Broadway prompters to be used with a screen reader here or via QR codes located at The Customer Relations Desk and on signage throughout the building. Prompters are added the day of the performance.